First of all I want to “Thank” all of you who understand that the issues we have at the WI store are out of our hands…As some of you know we are under major road construction at the shop and what happened on Friday August 26 is when they hooked up the sewer and water with the new road a couple of weeks earlier…they never really hooked our pipe up…they hooked an abandoned pipe up instead…so eventually after all our pipes we filled up it came up out of the upstairs toilet…so it damaged the carpet upstairs ran through the ceiling into the modern room, hallways, closets and kitchen in the lower level…Service Master spend almost a week with the labor day holiday cleaning and tearing the place up, drywall, sub flooring and carpeting…
…In my opinion…they were a little excessive but it’s there job to do the best cleanup possible…so the shop is squeaky clean now, all the remaining carpet has been sanitized even it it was to affected.
It wasn’t until Sept 1 that the City of Menasha took charge over the State’s contractor…tore up the new road and hooked up our pipes so we finally had water and facilities….Thank you to the Mayor Merkes of Menasha, Tim, Adam and the other guys who work for the City of Menasha… they did the work as fast as they could after finding out nothing was being done. I’m sure their still fighting over who’s fault it is…this is just my speculation on course..and how I perceived it…
Now after the holiday weekend new upstairs carpet is going in tomorrow after the guys have emptied the whole front part of the store so the new carpet can go under everything, which is a big chore there is lots of stuff in there!!! …we still have more work downstairs, the plasters have been in this week..now only the painting and flooring and moving lots of inventory but I’m not really worried about that as much…just need to get the upstairs ready…
SO…we are technically not open yet…but if customers stop in because they are not on social media we let them in to shop what we do have…but thankfully it has only been a few. In the beginning we had several customers basically “mad” at us because we were closed… Now I can understand that they were disappointed after driving 4 hours from out of state…but to get mad is not acceptable…we definitely did not want this to happen.
In the whole scheme of things with what is happening in Louisiana and other places in the world this is nothing…a minor event…but please know we are moving as fast as possible to get the store open and operating in its full capacity.
Our employees are now back in the store getting things ready for shipping so I’m sure Jess will be updating you on our block of the week shipments and if there is any delays…With all of this going on we may not be on top of phone calls, emails and such…so we again THANK you for your understanding and appreciate all of our customers near and far…
my best,
Lisa and the Amazing Staff of Primitive Gatherings
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