Update…Wool Box

lisabongean

posted on

I am so sorry… the wool box is $60 plus $5.99 shipping . and then $6.00 for the extra box to ship it in.

So if this is a deal breaker for you we will gladly refund today’s purchase…I am sorry this happened and apologize.

I can easily add another something to your box to make up for it…

And international shipping is $25 I know that is crazy but it will cost us more than that to ship it…

The shopping cart worked as it should. I just messed it up the email… because when I tested it this morning it didn’t add any extra shipping so I thought it was not the case.. and didn’t want to bother anyone on a holiday weekend to change it to the 5.99… but it turns out I didn’t go far enough and it added shipping at the very end…

So that is the story and I’m sorry this happened this way…

If you want to cancel your order please email us today at at the address on your order and we will refund it.

Please except my sincere apology for this…

37 responses to “Update…Wool Box”

  1. Teresa McGough Avatar
    Teresa McGough

    Thanks for clarifying Lisa! I plan to keep my order regardless. I figured it was just an oops in wording.

    Reply
  2. Denise Cabral Avatar
    Denise Cabral

    Ok. I just assumed it was a mistake. I know, when you assume…! I still want it though and I love to keep boxes like this as collectors items so I don’t want it damaged.  I haven’t gotten a BOM from you in quite a while so I am excited about this!!Thanks for the quick response!

    Sent from Yahoo Mail for iPad

    Reply
  3. Dolores Martinez Avatar
    Dolores Martinez

    I don’t recall ordering anything from you Lisa maybe you sent this e-mail to the wrong person. Thanks, Dee Martinez

    >

    Reply
  4. Jeanie Larsen Avatar
    Jeanie Larsen

    Thanks for the post. I’m still going to keep the box. Merry Christmas

    Reply
  5. Robin Gregg Avatar
    Robin Gregg

    No worries. Still excited to be I evolved!

    Reply
  6. Danny Broadfoot Avatar
    Danny Broadfoot

    That’s fine, I still want it. I would like 3 mini charms packs in the Stars and Stripes gatherings and a yard of the Bosal, if that can be added. And I don’t mind waiting for the wool shipment until that line comes in. If this is a problem for you, just send wool box + shipping and cancel the rest. Thanks for the reply , I’m sure I will be more than thrilled with my order. Have a wonderful, “restful” holiday. 😉Jacque

    On Sunday, December 23, 2018, Lisa Bongean’s Web Blog… wrote:

    > lisabongean posted: “I am so sorry… the wool box is $60 plus $5.99 > shipping . and then $6.00 for the extra box to ship it in. So if this is a > deal breaker for you we will gladly refund today’s purchase…I am sorry > this happened and apologize. I can easily add another som” >

    Reply
  7. Robin Gregg Avatar
    Robin Gregg

    No worries. Still excited to be involved!

    Reply
  8. Barb Avatar
    Barb

    Are the wool boxes available in your wi shop ?

    Reply
  9. Patti Avatar
    Patti

    No Worries. I still want the box!

    Reply
  10. Fran Bianchi Avatar
    Fran Bianchi

    I must be missing something, I read the blog post this morning and it said $60.00 for the box, $5.99 for shipping and an additional $6.00 if you want the protective outer box…so what am I missing?

    Reply
  11. Nina Christman Avatar
    Nina Christman

    Someone somewhere may be angry. Not me, I am excited to get a box in the bleak midwinter. Don’t worry, be happy. Merry Christmas

    Reply
  12. Christine Johnson Avatar
    Christine Johnson

    That will be fine, not a deal breaker. I know computers aren’t perfect. I love your products and can’t wait to get my box. Have a Merry Christmas with your family. Until next year. Chris

    Sent from my iPad

    >

    Reply
  13. Marcia Connor Avatar
    Marcia Connor

    Absolutely no problem. Wishing you and all your wonderful family and staff a Merry Christmas!

    Reply
  14. Brenda Avatar
    Brenda

    Thanks for clarifying. I’m looking forward to receiving the box🙂

    Reply
  15. Peg Heideman Avatar
    Peg Heideman

    Thanks for your update. Love your projects and have a hard time choosing. This makes one less decision and the Suprise makes it even more fun. Merry Christmas
    .

    Reply
  16. Cheryl G Avatar
    Cheryl G

    Oops. It’s ok, it’s still going to be a good deal like everything you do. Have a Wonderful Merry Christmas

    Reply
  17. Caryl Brix Avatar
    Caryl Brix

    No worries! Add a little extra to the box!!

    Reply
  18. Zoe Mathews Avatar
    Zoe Mathews

    Hi

    I understood that is was 6.00 for extra box to protect your box (which your box is so darn cute!)

    Then shipping $5.99. It’s not a deal breaker for me. However when I subscribe to the wool box I will probably only do the shipping without the box protection instead of $11.99 total each time.

    Great idea & I will be subscribing

    Zoe

    Reply
  19. Donna Roh Avatar
    Donna Roh

    Lisa, I don’t know how you know what year it is, let alone every detail!!! You average about 110 miles an hour. I’m still happy with what ever you do, we (the customer) always gets more than we pay for from you, alway happy. Looking forward to a fun year. Thanks!

    Reply
  20. Annette Deardurff Avatar
    Annette Deardurff

    Is there a place that says what the box contains? I saw you say it was a “trial box” – does that mean future boxes will be even more expensive? Just curious. Thx Annette

    Reply
  21. Susan Avatar
    Susan

    No problem, stuff happens. Merry Christmas!

    Reply
  22. mrspaulinebrechlin Avatar
    mrspaulinebrechlin

    I am trying to check out but it is charging me $5.99 shipping and then another $3.30 for Wisconsin?? Is this right?

    Reply
  23. travelingro Avatar
    travelingro

    I haven’t ordered the box so, hopefully, that was a general email. It’s lovely, btw, but a little out of my range ..

    On Sun, Dec 23, 2018 at 11:54 AM Lisa Bongean’s Web Blog… wrote:

    > lisabongean posted: “I am so sorry… the wool box is $60 plus $5.99 > shipping . and then $6.00 for the extra box to ship it in. So if this is a > deal breaker for you we will gladly refund today’s purchase…I am sorry > this happened and apologize. I can easily add another som” >

    Reply
  24. Sheri-Lee Avatar
    Sheri-Lee

    What about shipping to Canada?

    Reply
  25. Sue Schultz Avatar
    Sue Schultz

    Oh my goodness Lisa, you are brilliant!! How do you continue to create such awesome things that we just HAVE to have. I love it and will definitely be ordering one. My birthday is in January so I will ask for it to be a birthday present. Just showed my husband!! I can’t wait to see what you put in the box. I love everything you have ever designed so know that we will not be disappointed. The box is just too darn cute and it will be nice to have a collection of them for UFO’s.

    Reply
  26. Penny Prichard Avatar
    Penny Prichard

    No, I want the wool box, it was the other stuff that is a duplicate of my previous order. Glad it was an email mistake although the order on your web page shows the extra items and a total of about $141.

    Let me be a bit clearer. On the 19th I placed this order and it is now processing. It is order #92275

    Order Details *Invoice No.:* PG1639553 *Order ID:* #92275 *Date Added:* 12/19/2018 *Payment Method:* Credit / Debit Card *Shipping Method:* US Flat Rate Shipping ($5.99) Payment Address Shipping Address Penny Prichard 109 N Railroad St Benson, North Carolina 27504 United States Penny Prichard 109 N Railroad St Benson, North Carolina 27504 United States

    Product Name Model Quantity Price Total Stuck on Ewe Pincushion Gift 6 $8.00 $48.00 Stem Rulers – Stem Ruler Options: Combo Pack Notions 1 $30.00 $30.00 Bosal Fusible Web Adhesive BOSAL 1 $3.58 $3.58 *Sub-Total* $81.58 *US Flat Rate Shipping ($5.99)* $5.99 *Total* $87.57This morning I placed a second order intending to order only the wool box – that order is pending and is order #92814 Order Details *Invoice No.:* PG1639989 *Order ID:* #92814 *Date Added:* 12/23/2018 *Payment Method:* Credit / Debit Card *Shipping Method:* FREE US Shipping! ($0.00) Payment Address Shipping Address Penny Prichard 109 N Railroad St Benson, North Carolina 27504 United States Penny Prichard 109 N Railroad St Benson, North Carolina 27504 United States Product Name Model Quantity Price Total Wool Subscription Box – Protective Shipping Box: No, thanks I don’t w.. Box 1 $60.00 $60.00 Stuck on Ewe Pincushion Gift 6 $8.00 $48.00 Stem Rulers – Stem Ruler Options: Combo Pack Notions 1 $30.00 $30.00 Bosal Fusible Web Adhesive BOSAL 1 $3.58 $3.58 *Sub-Total* $141.58 *FREE US Shipping! ($0.00)* $0.00 *Total* $141.58 I do not want a second shipment of the 6 pincushions, the set of stem rulers nor the Bosal Fusible Web Adhesive.

    Thank you for understanding and clearing this up. If I need to pay additional shipping, that is fine. Penny Prichard

    On Sun, Dec 23, 2018 at 2:54 PM Lisa Bongean’s Web Blog… wrote:

    > lisabongean posted: “I am so sorry… the wool box is $60 plus $5.99 > shipping . and then $6.00 for the extra box to ship it in. So if this is a > deal breaker for you we will gladly refund today’s purchase…I am sorry > this happened and apologize. I can easily add another som” >

    Reply
  27. Nancy Zimmerman Avatar
    Nancy Zimmerman

    No problem! I’m do excited! Merry Christmas!

    Reply
  28. Gen Avatar
    Gen

    Not an issue! Looking forward to receiving my box! Merry Christmas!!🎄

    Reply
  29. Robin Avatar
    Robin

    not an issue, I saw it was 60 plus the shipping when I ordered. (I am not getting the extra box.) Is it shipping time yet?? 😉

    Reply
  30. Cathy Williams Avatar
    Cathy Williams

    Was this email meant for someone else? Cathy

    “Lisa Bongean’s Web Blog…” wrote:

    lisabongean posted: “I am so sorry… the wool box is $60 plus $5.99 shipping . and then $6.00 for the extra box to ship it in. So if this is a deal breaker for you we will gladly refund today’s purchase…I am sorry this happened and apologize. I can easily add another som”

    Reply
  31. sherrillash Avatar
    sherrillash

    Not a problem. I didn’t even realize the original email said it included shipping so I wasn’t surprised to see it added. Thank you,Sherrill Ash 

    Sent from my Galaxy Tab® S2

    Reply
  32. Valerie Avatar
    Valerie

    No problem, stuff happens. Merry Merry Christmas!

    Reply
  33. JanetF Avatar
    JanetF

    I thought the blog post was perfectly clear! Maybe I was tired when I read it, LOL!

    Reply
  34. Ed Bergstrom Avatar
    Ed Bergstrom

    Nice to know your are human like the rest of us.  Of course I still want it.  thanks for the heads up and you and your family have a MERRY CHRISTMAS.  God bless you.Diana

    Reply
  35. Lisa Mikel Avatar
    Lisa Mikel

    I am looking forward to getting my box in January. $5.99 was a great deal for shipping. Merry Christmas!!!

    Reply
  36. Mary L Avatar
    Mary L

    I am placing my order, looking forward to seeing the contents

    Reply
  37. Nancy Sabella Avatar
    Nancy Sabella

    I hope you got my order for the wool box, i’m So excited to receive this, I know it will be awesome. Everything that you have, I just ❤️!

    Reply

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