do we have our website issue fixed?

lisabongean

posted on

Is anyone still having issues with our site…Please let comment if you can now access our site…thanks in advance LB

Here is what I got from Robb our website builder…
lisa,
earlier I mentioned the person who asked if it was a virginia problem… well, as it turns out…

to make the site load faster no matter where the visitors are, I use a service that pre-caches content on multiple servers globally. that way if you are in california, you get a server that is geographically closer to you, and it sends data to your computer a lot faster than if you had to wait for it to come from michigan or somewhere else.

for some reason, a couple of those servers had been blacklisted by my web server… and one of those servers happened to be in – virginia. and that server provided content to ohio, virginia, parts of illinois, and connecticut… all the main regions of the people who have filled out the contact us page.

the blacklist is being removed as we speak, and the good and patient people who have been helping me to narrow down the cause of this, will be able to enjoy the site once again.

thank you for your patience and trust in me while I worked out the problem and solution!!
robb

 

29 responses to “do we have our website issue fixed?”

  1. MaryAnn Jalbert Avatar
    MaryAnn Jalbert

    Working just fine in Alaska!

    Reply
  2. Betty Koehler Avatar
    Betty Koehler

    All is well at this end.

    Sent from my iPad….Be a rainbow in someone’s cloud! Maya Angelou

    >

    Reply
    1. lisabongean Avatar
      lisabongean

      Awesome

      Reply
  3. Pam P Avatar
    Pam P

    Hi Lisa – No problems accessing the site (thank goodness!) but I did notice this . . . I was going to order the thread kit for Summer Penny Garden – the site lists it at 65.00 – but when it moves to the shopping cart it is $90.00. So far, that’s all I’ve noticed. Love the new website – and all of you at PG, too! You all help make it possible for me to enjoy my hobby!!

    Reply
  4. Patti Wiggs Avatar
    Patti Wiggs

    Posted yesterday of not being able to get in (from Virginia!) — tried after midnight and the site opened right up just as it was supposed to do. Thanks for getting the issue(s) resolved and order is placed!

    Reply
  5. Teri Pierce Avatar
    Teri Pierce

    Thanks for fixing your website, I live in Ohio and was unable to see anything on your website till this morning and I all ready placed my order. Thanks again, Teri Pierce

    Reply
  6. Carolyn Avatar
    Carolyn

    I can access website fine from my iPhone but from laptop– no pictures– this is on a PC as well S a Mac.
    I have gone thru all the cache clearing etc. the interesting thing is that about a week ago I could see pics– now I can’t — this is true on laptops thru Firefox as well as safari. I live in western Massachusetts if this helps

    Reply
  7. zaneyonequilts Avatar
    zaneyonequilts

    Couldn’t get on yesterday, but today, YAY, all is well. I am in Ohio if this helps.

    Reply
  8. Linda Hanley Avatar
    Linda Hanley

    I tried yesterday to order and could not get in. After reading your e-mail today I tried and had no problem. I’m glad it wasn’t me! Ordered some good things, anxious to receive them. Thanks, love your products. Linda in PA

    Reply
  9. treadlemusic Avatar
    treadlemusic

    Seems to be ok here in MN!

    Reply
  10. Teri LaVoy Avatar
    Teri LaVoy

    I’m on vacation in Milan Italy and placed my order just fine. Hope to have my order when I return to Oregon. Happy Thanksgiving weekend

    Reply
  11. Dayna Avatar
    Dayna

    working fine in Wisconsin!

    Reply
  12. Peg Aront Avatar
    Peg Aront

    It’ s working now in NJ and I placed my order.

    Reply
  13. Sandi Alger Avatar
    Sandi Alger

    No problem here getting your newsletter. Loved all the content! As soon as I have three minutes I plan to place an order! But I did have to search to see your location!!! I was hoping to visit your store…NOT! I am in Ok. !!
    Happy Holidays, Sandi

    Reply
  14. Sheila Plock Avatar
    Sheila Plock

    The issue for me in PA is fixed. I was really worried that I wasnt going to get my order in so this made my day. Jessica has been so helpful too. Sure you must give thanks for your great staff. Sheila Plock

    Sent from my iPad

    >

    Reply
  15. Lissa Whittington Avatar
    Lissa Whittington

    I’m happen to say that I can now access your website. Thanks so much for being diligent in resolving all the problems. Its much appreciated. Thanks again.

    Reply
  16. Betsy Avatar
    Betsy

    I was having problems accessing the site from PA. All is well now!!!! Yeah!!!! By the way, Michelle was awesome trying to troubleshoot with me. Big thank you to Michelle!

    Reply
  17. Carole Avatar
    Carole

    Working fine in Minnesota.

    Reply
  18. Susan Shaw Avatar
    Susan Shaw

    Access is working in OK

    Reply
  19. Karen Seitz Avatar
    Karen Seitz

    Yay! Working fine in Ohio now. 🙂

    Reply
  20. gijane279-Liz Avatar
    gijane279-Liz

    No problem accessing it here in California!!!

    Reply
  21. Robin Crittenden Avatar
    Robin Crittenden

    Can’t get on with mu iPad. Computer okay. Virginia

    Reply
  22. Michelle Avatar
    Michelle

    Yeah! I can now access your site from New Jersey!

    Reply
  23. Marilyn Hopkins Avatar
    Marilyn Hopkins

    Works fine for me!

    Reply
  24. Marilyn Holder Avatar
    Marilyn Holder

    The new website is coming to me just fine…..because it is new, I’m having to lern new ways to get to the info. No problem; I am mastering it!

    Reply
  25. Shari Avatar
    Shari

    No issues, but I’m learning a lot about how web sites work from you!

    Reply
  26. Charlene Diggs Avatar
    Charlene Diggs

    Lisa, I’m very glad the website is working. I have placed my order and enjoyed emailing back and forth with Michelle. For the record, I was the one who suggested that it was a “Virginia” problem. Glad I was able to help.

    Reply
  27. Mary C. Avatar
    Mary C.

    For once this isn’t a problem, I’ve been able to access the new site just fine. My problem is that I can’t get your blog posts to come as email the way they used to. Thanks for the gifts as part of the open house…they’re a nice treat for those of us doing all the shopping for everyone else! Happy Holidays Lisa- you sharing your talents with the rest of us spreads a lot of happiness in the world.

    Reply

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